---
title: Account Overview
slug: account-overview
docTags: 
createdAt: 2024-11-20T12:20:55.066Z
---

The **Account Tab** in the settings enables users to manage their personal profile details and configure notification preferences to stay informed about platform updates and activities. This section consists of two subsections:

1. **Account**: For managing profile information and password settings.
2. **Notifications**: For customizing alerts for Inbox, Enquiry, and Appointment activities.

# Getting Here

:::hint{type="success"}
This tab is accessible by all users.
:::

This module can be accessed through the navigation list on your left side of the screen, then go to Settings and then to **Accounts** feature.

![](https://api.archbee.com/api/optimize/tjnHF_B8r1-EKcpEGK2I4-BO31QwwmGyzxnfoZtrf9D-20250813-100306.jpg)

# Key Features

## Account Subsection

1. **Profile Management**:
   - **Fields**:
     - First Name
     - Last Name
     - Email (non-editable for authentication purposes)
     - Designation (optional)
     - Timezone (dropdown menu to select the appropriate timezone)
   - **Action**:
     - Click "Save Changes" to apply updates.
2. **Password Management**:
   - **Fields**:
     - Current Password
     - New Password
     - Repeat New Password
   - **Action**:
     - Click "Change Password" to update the account password.

- Update your time zone for accurate scheduling and reminders.
- Reset your password regularly to maintain account security.
- Use a strong, unique password.
- Keep your profile updated, including your time zone, for optimal platform usage.

## Notifications Subsection

1. **Inbox Notifications**:
   - **Notification Settings**:
     - Get notified for:
       - All new messages
       - Conversations assigned to me
       - None
     - Enable notifications for:
       - Outside office hours (toggle switch)
       - Specific actions like "When mentioned in a comment."
   - **Delivery Channels**:
     - Email
     - Browser Alerts
2. **Enquiry Notifications**:
   - **Events**:
     - New enquiry received over email.
     - Enquiry assigned to you.
     - Task assigned to you.
     - SLA-related notifications (e.g., enquiry not assigned within SLA).
   - **Delivery Channels**:
     - Email
     - Browser Alerts
3. **Appointment Notifications**:
   - **Events**:
     - New appointment added or rescheduled from the widget.
     - Appointment canceled by the patient.
     - Booked appointment conflicts.
   - **Delivery Channels**:
     - Email
     - Browser Alerts

# Practical Use Cases

1. Set "All new messages" notifications to stay on top of critical communications.
2. Enable "Get notified outside office hours" for urgent cases.

# Best Practices

1. Use browser notifications for real-time updates.
2. Customize notifications to avoid overload while ensuring you don’t miss important updates.

# FAQs

1. ** How can I update my email address in the profile section?**
   - Email addresses are locked for authentication purposes. Contact support for any changes.
2. **What happens if I enable notifications for "outside office hours"? **
   - You will receive notifications during non-working hours, ensuring you stay updated on urgent matters.
3. **Can I disable all notifications?**
   - Yes, you can set notifications to "None" in each category to disable them.
4. **How do I reset my password if I forget it? **
   - Use the "Forgot Password" option on the [login page](https://app.sanoflow.io/login) to reset your password.
5. **Can I change my timezone after setting it once?**
   - Yes, you can update your timezone anytime in the Account section. This ensures accurate scheduling and reminder notifications across the platform.
6. **Will changing my password log me out of other sessions?**
   - No, updating your password won’t automatically log you out of other sessions. For added security, it's recommended to manually log out from all devices after a password change.
7. **What does 'When mentioned in a comment' mean under Inbox notifications?**
   - This option notifies you specifically when another user tags you in a conversation comment, helping you respond faster to mentions.
8. **Are notification settings the same across all devices?**
   - Notification settings apply per user account, but browser notifications must be enabled separately on each browser/device for them to work.
9. **Can I choose different delivery channels for different notification types?**
   - Yes, you can select email for some alerts and browser for others, giving you flexibility based on urgency and your work habits.
10. **Why am I not receiving browser notifications even after enabling them?**
    - Ensure that browser notifications are allowed in both your Sanoflow settings and your browser/device permissions. Also, make sure you're logged in and active in that session.