---
title: ClickPay
slug: clickpay
docTags: 
createdAt: 2024-12-19T13:13:46.535Z
---

ClickPay is a secure payment gateway that enables you to collect payments directly from your customers through your connected communication channels. With this integration, you can send payment links, track payment statuses in real time, and automate follow-ups.

# Getting Here

- **Log in to your Sanoflow account.**
- From the left-hand menu, go to **Settings > Integrations.**
- Select the **Add Channel** tab under the **Other** section.

# Steps to Integrate ClickPay with Sanoflow

**Step 1: Navigate to Integrations**

1. Log in to your **Sanoflow** account.
2. Click on **Settings** from the left-hand menu.
3. Select **Integrations** and locate **ClickPay **under the "Other" category.
4. Click the **+ Add** button next to ClickPay.

### ClickPay Configuration Steps

To integrate ClickPay with Sanoflow, follow these steps:

1. **Channel Name**
   Enter a name to identify this payment channel (e.g., "ClickPay UAE" or "Online Payments"). This name will help you distinguish between different  payment providers if you have more than one configured.
2. **Profile ID**
   Paste your **ClickPay Profile ID** here. This is provided by ClickPay and is used to link your account securely.
3. **Server Key**
   Enter the **Server Key** generated from your ClickPay dashboard. This key enables secure communication between your platform and ClickPay’s servers.
4. **Currencies**
   Specify the supported currency code(s) for this payment provider (e.g., **AED**, **USD**). You can list multiple currencies if supported.
5. **Set as Default Payment Provider** *(Optional)*
   Check this box if you want ClickPay to be used as your default payment provider for all transactions.
6. **Click Save**
   Once all required fields are filled in, click **Save** to complete the integration.

### Best Practices

- **Double-check credentials: **Ensure your Profile ID and Server Key are accurate to avoid failed transactions.
- **Use a clear channel name: **Name your payment channel descriptively to avoid confusion when managing multiple providers.
- **Verify supported currencies: **Only enter currencies that are active and configured in your ClickPay merchant account.

### FAQs

1. **Where can I find my Profile ID and Server Key?**
   - You can retrieve both credentials from your ClickPay merchant dashboard under the API/Integration settings section.
2. **Can I add multiple payment providers?**
   - Yes, you can configure multiple providers, but only one can be marked as the default.
3. **What currencies are supported?**
   - ClickPay supports a wide range of currencies. Make sure the currency you enter matches the ones enabled on your ClickPay account.
4. **Can I send payment links directly through WhatsApp or other channels?**
   - Yes, once ClickPay is integrated, you can generate and send payment links through WhatsApp, SMS, or other connected channels in Sanoflow.
5. **How can I track the status of a payment?**
   - Payment statuses are updated in real time. You can monitor them within Sanoflow under the payment logs or linked customer interactions.
6. **Is it possible to automate reminders for pending payments?**
   - Yes, you can create automated flows in Sanoflow to send follow-up messages for pending or failed payments using the Flow Builder.
7. **What happens if a transaction fails?**
   - You’ll receive a failed status in Sanoflow. It’s recommended to follow up with the customer and check for issues like incorrect card details or insufficient balance.
8. **Can I test ClickPay before going live?**
   - Yes, ClickPay provides a sandbox mode for testing. Use test credentials from your ClickPay dashboard and uncheck “Set as Default” during testing.
9. **Can I issue refunds through Sanoflow?**
   - Currently, refunds must be processed directly through your ClickPay merchant dashboard. Sanoflow does not support refund actions.
10. **Is the ClickPay integration secure?**
    - Yes, Sanoflow uses secure API connections with your Server Key and Profile ID, ensuring encrypted communication and transaction integrity.