---
title: User Status Logs
slug: user-status-logs
docTags: 
createdAt: 2024-11-22T06:38:47.355Z
---

The **User Status Logs **[Report](docId\:W77fOTsoi3FPy_lzWMCj2) visualizes the online, offline, and away statuses of users over a selected timeframe. It allows managers to monitor user availability patterns and ensure appropriate staffing levels for handling conversations.

**Purpose**

This report is designed to track the activity patterns of team members by displaying their status transitions over a specific period. The visualization helps analyze user availability trends and provides insights into individual performance management.

# Getting Here

:::hint{type="warning"}
This module is available to **Admins**, **Managers**, and **users with access** to the **Reports** module.
:::

**Steps to Access:**

1. Navigate to the [Reports](docId\:W77fOTsoi3FPy_lzWMCj2) section on the left-hand menu.
2. Under the [Chats](docId\:yGdBVI_gnfwSsPO7lIUnx) category, select **User Status Logs**.

![](https://api.archbee.com/api/optimize/tjnHF_B8r1-EKcpEGK2I4-WXG_NFidnSaisr5BX_xwC-20250626-042141.jpg)

# Using the Report

## Timeframe Filters

- **Period Selector**: Choose date ranges to filter user activity and click Apply to get the timeframe.

![](https://api.archbee.com/api/optimize/tjnHF_B8r1-EKcpEGK2I4-NAwUXIcw5Z6iDp76RuXjx-20250626-042740.jpg)

## User Filters

- **User Dropdown**: Select individual users to analyze or view logs for all users combined.

![](https://api.archbee.com/api/optimize/tjnHF_B8r1-EKcpEGK2I4-etfm19P0fJ1EJ-hvDcZd3-20250626-043017.jpg)

## Interactive Timeline

- Visualizes status changes across the selected period.
  - **Green Dots**: Represent times the user was online.
  - **Red Dots**: Indicate times the user was offline.
  - **Orange Dots**: Show when the user was marked as away.

## Exporting Data

The User Status Logs can currently only be reviewed on-screen. Export functionality is not available for this report. To document specific findings, screenshots may be used as a temporary workaround.

## Example Scenarios

1. **Analyze Availability Patterns**: 
   - Identify users with frequent offline periods during working hours.
2. **Monitor Response Times**: 
   - Assess how user statuses align with response or resolution performance metrics.
3. **Optimize Staffing**: 
   - Plan team schedules by analyzing peak offline periods and away times.

# Practical Use Cases

1. **Team Availability Audits**: 
   - Use this report to confirm if team members are online during their scheduled shifts.
2. **Performance Reviews**: 
   - Compare logged statuses with performance metrics, such as conversations assigned and resolved.
3. **Workflow Optimization**: 
   - Identify peak offline times to reallocate workloads or adjust working hours for better coverage.

# Best Practices

1. **Set Specific Periods**: 
   - Use the custom period selector to narrow down activity for performance reviews.
2. **Combine Filters**: 
   - Apply both time and user filters to focus on individual staff behavior over specific periods.

# FAQs

1. **Can I see how often a user switches between statuses in a day?**
   - Yes, the visual timeline displays each status change (Online, Away, Offline) using color-coded dots. Frequent status changes will appear as dense clusters of dots within a short time span.
2. **Is there a way to know how long a user stayed in each status from this **[report](docId\:W77fOTsoi3FPy_lzWMCj2)** ?**
   - No, this report only shows when the status changed, not the duration. For duration data, refer to the User Logs Report.
3. **Why does a user appear as “Offline” during work hours even though they were active?**
   - This may happen if the user wasn’t actively logged into the system or experienced connectivity issues. It’s best to cross-check with the User Logs Report for more details.
4. **What if a user shows no status dots at all for a selected period?**
   - If no data appears for a user, it likely means they weren’t active on the platform during that timeframe. Ensure your filter settings are correct.
5. **Can I track multiple users side by side?**
   - No, the report shows one user’s timeline at a time. You can switch users from the dropdown to compare them individually.
6. **Why can’t I export the data from this report like other reports?**
   - Exporting is not supported due to the interactive visual format of the timeline. Consider taking screenshots or use the User Logs Report if you need an exportable alternative.
7. **Does the report show statuses outside of business hours?**
   - Yes, it includes all activity within the selected date range, regardless of time of day. This helps identify users who log in after hours or on weekends.
8. **Is this report suitable for auditing attendance or shift compliance?**
   - Yes, especially when combined with schedule expectations. While it doesn’t show scheduled shifts, the visual status timeline offers strong visibility into presence and gaps.
9. **How often is the data updated?**
   - Data in this report is updated in near real-time, reflecting status changes shortly after they occur, though exact timing may vary based on system sync intervals.
10. **Can Away status be set manually by users or only automatically?**
    - The Away status can be manually triggered by users or set automatically based on inactivity, depending on platform settings configured by your system administrator.