Product
Integrations
Chat Widget
6min
the chat widget integration allows you to add a live chat feature to your website, enabling real time customer support and engagement this customizable widget integrates seamlessly with sanoflow, ensuring all messages are centralized and manageable from your inbox getting here log in to your sanoflow account from the left hand menu, go to settings > integrations select the add channel tab under the messaging section adding the chat widget to your website navigate to the integrations section log in to sanoflow go to settings > integrations > add channel select chat widget under the messaging category, click on chat widget configure widget settings fill in the following fields channel name name your widget channel (e g , "support chat") domain enter the domain where the widget will appear (e g , example com) widget title provide a user friendly title for the widget (e g , "chat with us") widget color choose a color that matches your brand's theme widget icon upload an icon or use the default option save and generate code click save to save your configurations copy the generated widget code embed the widget code paste the widget code into the \<head> section of your website’s html file save changes to your website’s code and reload the page to view the widget test the widget visit your website to test the widget functionality ensure messages sent via the widget appear in your sanoflow inbox requirements for chat widget integration valid domain ensure the domain entered in the widget settings matches the website where the widget will be embedded permissions admin access in sanoflow is required to configure the widget editing access to your website’s html code is needed to embed the widget browser compatibility ensure your website supports modern browsers for optimal widget performance best practices for using the chat widget custom branding match the widget color and title to your website’s design for a seamless user experience quick response set up automatic replies in sanoflow to acknowledge customer messages immediately widget placement position the widget in a visible location, such as the bottom right corner of your website proactive engagement use triggers to open the chat widget automatically for users on specific pages mobile optimization test the widget on mobile devices to ensure a smooth experience for all users common issues and troubleshooting cause the widget code was not correctly embedded in the website’s html solution verify the code is pasted in the \<head> section of your html file cause incorrect domain configuration solution ensure the domain entered in sanoflow matches the live website domain cause poor internet connectivity or server delays solution check your internet connection and ensure sanoflow servers are operational cause improper website responsiveness settings solution optimize your website for mobile compatibility and test widget placement cause missing permissions in sanoflow solution check and update your sanoflow permissions to allow chat functionality faqs can i customize the widget’s appearance? yes, you can customize the widget’s color, title, and icon to match your brand what happens if i embed the widget on multiple domains? you need to configure the widget separately for each domain in sanoflow does the widget work offline? no, the widget requires an active internet connection to send and receive messages can i track the widget’s performance? yes, you can track chat volume and response times through sanoflow’s reporting tools how do i disable the widget temporarily? remove the widget code from your website’s html or deactivate it in the sanoflow settings does the widget support multiple languages? yes, you can configure auto replies and messages in multiple languages can i restrict the widget to specific pages? yes, embed the widget code only on the desired pages of your website what data is collected through the widget? the widget collects customer messages and any data shared during the conversation is the widget gdpr compliant? yes, the widget complies with gdpr when used with sanoflow’s privacy features how do i reset the widget settings? go to settings > integrations , select the chat widget, and update the configurations