SMS

the sms integration in sanoflow allows you to connect your business with leading sms service providers, enabling you to send text messages directly from the platform whether it’s for marketing campaigns, transactional alerts, or customer notifications, sms integrations ensure seamless and efficient communication sanoflow supports multiple sms providers, including sms global , intec web solutions , sms 4jawaly , and sms mora , giving you the flexibility to choose the best option for your business needs with customizable configurations and easy setup, integrating sms ensures your messaging efforts are reliable and scalable getting here log in to your sanoflow account from the left hand menu, go to settings > integrations select the add channel tab under the messaging section adding an sms integration to sanoflow to set up your sms provider request type choose the http method (get or post) based on your sms provider’s api requirements request url enter the complete request url use placeholders like {$param phone} for the recipient’s phone number {$param message} for the message content example https //your smsgateway com/send?to={$param phone}\&text={$param message} headers (optional) click request header to add any necessary http headers (e g , api key, content type) authorization (optional) configure authorization settings here if your provider requires them (e g , bearer token, basic auth) response content type select the format of the response returned by your sms provider, usually application/json success response message path define the json path to extract the success message from the response example status message success response message type the expected value of a successful message from the provider (e g , “success” or “sent”) click save once all fields are filled, click save to activate the sms integration best practices for using sms integrations ensure compliance adhere to regional laws and regulations, such as gdpr or tcpa, when using sms for communication obtain customer consent before sending promotional or transactional messages verify api details double check the api credentials (e g , client id, api key) before saving to prevent integration errors monitor sms usage regularly review the message logs to track delivery rates and identify any failed messages optimize message content keep messages concise and include a clear call to action avoid using special characters to ensure proper delivery set alerts for failures configure error notifications to detect and address issues with the sms provider promptly common issues and troubleshooting authentication errors issue incorrect client id, api key, or password solution double check the credentials with the sms provider and re enter them in the integration settings failed message delivery issue messages not being sent or delivered solution verify that the recipient's phone number is in the correct format and active check for regional restrictions api rate limits exceeded issue too many api requests in a short period solution space out requests or upgrade the sms provider's plan for higher limits unsupported characters issue messages with emojis or special symbols fail to deliver solution use plain text to ensure compatibility across all devices provider downtime issue integration becomes unresponsive due to provider outages solution check the provider's status page and contact their support for assistance faqs which sms providers are supported by sanoflow? sanoflow supports multiple providers such as sms global, intec web solutions, sms 4jawaly, and sms mora can i use multiple sms providers simultaneously? yes, you can integrate and manage multiple providers within the platform for different use cases what should i do if my sms messages are not delivered? check the recipient's phone number format, ensure api credentials are correct, and verify there are no regional restrictions how do i obtain the client id or api key from my provider? contact your sms provider’s support team or log in to their dashboard to retrieve the required credentials can i send bulk sms messages through sanoflow? yes, you can send bulk messages using sanoflow’s campaign features after integrating with an sms provider are there any character limits for sms messages? most providers limit messages to 160 characters longer messages may be split into multiple sms segments how do i monitor sms delivery performance? use the sms logs and reports in sanoflow to review delivery rates and identify failed messages what happens if the provider api is down? you will be notified of the downtime, and messages will remain in the queue until the provider’s service is restored is there a test option before sending live sms? yes, you can send a test message during the setup process to ensure the integration is functioning correctly can i customize the sender id for my sms messages? it depends on your sms provider some allow you to set a custom sender name (alphanumeric id), while others may require pre approval check with your provider for specific requirements