Conversation Closed

this document provides a comprehensive guide to one of the seven sources used within the flow builder, detailing their functionality, configuration options, and potential applications each source is paired with practical use cases, best practices, and frequently asked questions to enhance your understanding and enable efficient implementation the sources form the backbone of automated workflows, allowing for dynamic triggers and streamlined processes in communication and enquiry management flow type 2 conversation closed description triggered when a conversation is marked as closed in the system trigger conditions channel specify the channel of the conversation being closed user feedback trigger based on feedback received, such as a satisfaction survey practical use cases feedback request automatically send a feedback form to the user archive data log the conversation details in the crm follow up send a follow up message thanking the user or providing additional information best practices always ensure feedback messages are concise and respectful use automation to categorize closed conversations for future analysis integrate with analytics tools to track conversation outcomes faqs what does the “conversation closed” trigger do? it automatically activates when a chat or inquiry is marked as closed, allowing you to perform follow up actions such as sending a thank you message, logging feedback, or updating crm records can i delay sending the follow up message after the conversation is closed? yes you can use the wait action in the workflow to wait a specific amount of time (e g , 1 hour or 1 day) before triggering the follow up message what happens if the user responds after the conversation is closed? if the user sends a message after closure, a new conversation will be created and it will show up in the open inbox can i route feedback to specific teams based on responses? yes feedback received can be tagged or routed to specific teams using conditional logic in the workflow, based on satisfaction level or keywords does the trigger support closing via automation or only manual closure? it supports both whether the conversation is closed by an agent or through a flow, the trigger will still activate as long as the event is registered can i prevent duplicate follow ups if a conversation reopens and closes again? yes, use conditions or flags to ensure the follow up is sent only once per conversation or per contact within a specific timeframe can i log user satisfaction ratings for analytics? yes, feedback scores and responses can be stored using custom fields or sent to external analytics platforms for review and tracking is it possible to generate reports from feedback collected via this flow? yes when connected with the enquires module or external tools like google sheets or crms, feedback collected can be compiled into dashboards or exportable reports can i use this trigger to escalate complaints or negative feedback? yes you can set a condition in the flow to escalate conversations automatically (e g , assign to a supervisor) if the user leaves a low rating or complaint in the feedback can i pause or disable the “conversation closed” trigger? yes from the flows settings, you can pause or disable the flow containing this trigger at any time