Channel
4 min
the whatsapp business api is designed for businesses that need to communicate with their customers at scale it allows for real time messaging , automated responses, and the ability to send rich media, all while ensuring secure and reliable communication before you start make sure the number is able to receive voice calls or sms for verification number should not be in use with the whatsapp messenger app or whatsapp business app make sure that you have a payment method added to your whatsapp business account if you are creating a new account while adding the channel, you might get an error, and you will have to go through this process here once again after you have added a payment method before you start, ensure you have the following sanoflow account, phone number, meta business suite account, phone number your phone number must be capable of receiving sms/calls not be associated with an existing whatsapp account (personal or business) it can be a landline number, but make sure the ivr system is turned off if you have one meta business suite create or log in to your meta business suite account ensure your business details are up to date and your website is official signing up for whatsapp business api follow these steps to sign up navigate to channel settings in sanoflow, go to integrations in settings add channel select whatsapp business api from the list connect with facebook follow the prompts to log in and grant permissions business details provide necessary business information and verify your phone number sending a test message once your setup is complete, test the integration give users access before you can see a channel in your inbox, you need to add it to a team so the users can see it go to users, then teams, click on your team, then add your channel send test message use any regular whatsapp account to send a message to the new account you just added to sanoflow faqs can i use a number already registered on whatsapp messenger or whatsapp business app? no you must remove the number from any existing whatsapp account before using it with the whatsapp business api what happens if 2fa (two factor authentication) is enabled on my number? you will not be able to complete the setup ensure 2fa is disabled before adding the number to your whatsapp business account do i need to have a payment method added before i can complete the integration? yes without a payment method, your whatsapp business account setup will not complete successfully can i use a landline number for whatsapp business api? yes, but you must disable ivr (interactive voice response) on that line to receive the verification call what should i do if i get an error after starting the integration process? ensure all prerequisites are met, especially that a payment method is added to your meta business account you may need to restart the process after correcting any issues why can't i see the newly added whatsapp channel in my inbox? make sure the channel has been assigned to a team in sanoflow go to settings → users → teams → add the channel to the appropriate team can multiple users in sanoflow access the same whatsapp channel? yes, as long as the channel is added to the team that the users belong to is meta business suite the same as facebook business manager? meta business suite has replaced facebook business manager you must create or log in to meta business suite to manage your whatsapp business api settings can i change the phone number linked to the whatsapp business api later? no you would need to delete the existing setup and reconfigure using a different number what types of media can i send through the whatsapp business api? you can send text, images, documents, video, audio, location, and interactive message templates, provided they comply with meta’s policies