Facebook Messenger

this guide outlines the steps to integrate facebook messenger with sanoflow getting here log in to your sanoflow account from the left hand menu, go to settings > integrations click on add channel steps to add facebook messenger to sanoflow 1\ choose facebook in the list of messaging channels, locate facebook and click on the + add button 2\ log in to your facebook account a new window will open asking you to log in to your facebook account enter your credentials (email/phone number and password) 3\ grant sanoflow access after logging in, you will be prompted to allow sanoflow to have access click continue to proceed 4\ select pages to access choose the pages you want sanoflow to access option 1 opt in to all current and future pages (easier if you only have one facebook page ) option 2 opt in to current pages only and manually select specific pages click continue after making your selection 5\ select businesses to access choose the businesses you want sanoflow to access option 1 opt in to all current and future businesses (easier if you only have one meta business account ) option 2 opt in to current businesses only and manually select specific businesses click continue after selecting 6\ finalize permissions review and confirm all requested permissions click save to complete the integration process 7\ test the connection after you click save, the pop up window will close and show you sanoflow's settings page again a smaller window will pop up inside of sanoflow asking you to choose and name the channel you can simply name it "messenger" since the name is for internal use only test by sending and receiving a message via the integrated facebook messenger channel common issues and troubleshooting error during integration issue unable to connect facebook account or grant permissions solution ensure the facebook account has admin access to the page, and all permissions are granted during the setup process messages not sending or receiving issue conversations fail to load, or messages do not deliver solution first, ensure you have admin access to the meta account then update the access token following these steps go to settings in sanoflow click on integrations click on the button "manage" on the far right of the messenger channel click on "troubleshoot" click on the "fix" button; it should take you to a facebook login page follow the steps by clicking on reconnect, then submit your integration should be back to normal now tip it is advised to refresh the token twice a month to ensure no disruption is caused missing connected pages issue a connected page is not appearing in the integration list solution ensure the page is linked to your business manager and that the correct account is used during setup faqs what is the messenger integration used for in sanoflow? the messenger api allows businesses to integrate their messenger chats with sanoflow, enabling seamless customer interaction, automation, and message tracking what are the prerequisites to integrate messenger with sanoflow? to integrate, you need a meta business account admin access to the facebook page you want to connect can i connect multiple messenger accounts to sanoflow? yes, you can connect multiple messenger accounts by following the integration steps for each page at a time what happens if i opt for "current and future pages" during setup? selecting "current and future pages" gives sanoflow access to all pages you currently manage and any pages you create in the future how can i verify that the messenger integration is successfully connected to sanoflow? once connected, you can test the integration by sending and receiving messages through messenger note ensure your teams have access to the new channel from the users >> teams menu what are the typical issues encountered during messenger integration? common issues include lack of admin permissions for the facebook page expired or missing access tokens what if i don't want sanoflow to have access to all pages in my account? during setup, select "opt in to current pages only" to limit access to specific pages how often do i need to renew api tokens for messenger integration? api tokens may need renewal based on meta's token expiration policy sanoflow will notify you if a token renewal is required to maintain the connection