Facebook Message Tag

facebook message tag ( within sanoflow) introduction when you reply to a customer on facebook messenger, you have a 24 hour messaging window to respond after that window closes, meta requires you to use a message tag to continue the conversation in sanoflow, we support one specific tag human agent the human agent tag extends the messaging window up to 7 days after the customer’s last message, giving your team more time to handle complex inquiries or follow ups why does meta ask for a tag? to avoid spamming messenger users with bot automations after the messaging window closes, meta asks the user to use a tag when sending a message without a valid tag, meta will block your message from being delivered understanding the 24 hour rule when a client messages you, a 24 hour timer starts meta counts the 24 hour window from the last message the client sends you can reply freely during this time without restrictions once 24 hours pass from the last message, you must apply the human agent tag to send any message sending a tagged message here’s how to send a tagged message in sanoflow when the 24 hour window has closed open the conversation in sanoflow click send tagged message at the bottom of the chat window from the pop up, select human agent type your message in the message text box review and click send rules and restrictions meta has strict rules for how tags can be used not for promotions you cannot use the human agent tag to send deals, discounts, or promotional content 7 day limit after 7 days from the customer’s last message, you can no longer reply, even with the tag risk of penalties misusing tags may result in temporary or permanent restrictions on your page’s messaging access