Reports: Enquiries

The Enquiries Reports within Sanoflow offer in-depth insights into the handling, volume, and outcomes of customer enquiries. These reports are vital for gauging the effectiveness of how your business manages customer interactions and identifying areas for improvement in service delivery. Below, you'll find a detailed examination of the different aspects and capabilities of the Enquiries Reports in Sanoflow:

Monitor the total number of enquiries received over specific periods—daily, weekly, or monthly. This helps identify trends and periods of high customer activity, guiding staffing decisions and promotional timing.

Analyze how enquiry volumes change over time to better coordinate your team’s availability with peak enquiry periods, ensuring efficient and timely handling of customer queries.

Assess the rate at which enquiries move from open to won statuses. This metric crucially indicates the effectiveness of your team in converting potential leads into confirmed outcomes or sales.

Evaluate which strategies or responses yield the highest conversion rates and leverage this data to optimize your team's approach to handling customer enquiries.

Review the performance of different teams or departments regarding enquiry management. This information is useful for pinpointing high performers and areas needing more support or resources.

Break down enquiries based on the channels through which they were received (e.g., WhatsApp, Messenger, etc). This segmentation enables you to adapt your communication strategies to be most effective across various platforms.

Particularly for services involving specialized knowledge, such as healthcare, track enquiries by individual specialists to assess workload distribution and the quality of responses.

Monitor the current status of all enquiries, categorized as open, pending, or closed. This overview aids in workflow management and ensures that no customer queries fall through the cracks.

For businesses operating across multiple locations or broad regions, analyze enquiries by location to craft localized strategies or address specific regional demands.

Most enquiry reports are exportable, allowing for further analysis offline or inclusion in strategic presentations and meetings, facilitating easy sharing and collaborative decision-making.

Customize reports to focus on specific analytical needs by selecting relevant data points. This feature is crucial for aligning the reports with specific business goals.