WhatsApp Template

this document provides a comprehensive guide to one of the seven sources used within the flow builder, detailing their functionality, configuration options, and potential applications each source is paired with practical use cases, best practices, and frequently asked questions to enhance your understanding and enable efficient implementation the sources form the backbone of automated workflows, allowing for dynamic triggers and streamlined processes in communication and enquiry management flow type 4 whatsapp template description triggered when a specific whatsapp template message is responded to by the contact trigger conditions template type trigger based on the type of template used (e g , promotional, transactional) user tag trigger based on user tags linked to the template practical use cases transactional alerts send an order confirmation or payment receipt, and if the user responds, they will be able to choose a pick up location promotional campaigns give users more information about offers or discounts if they respond to the campaign reminders when appointment reminders are sent, once the contact replies, a flow can be triggered to confirm, cancel, or reschedule the appointment best practices ensure templates comply with whatsapp’s business messaging guidelines use variables within templates for personalization monitor template performance metrics like delivery rates and engagement faqs can i trigger different workflows based on which template was used? yes, each template can be linked to a specific flow in the builder, allowing you to tailor responses based on the exact message sent what happens if the user doesn’t reply to the template? if no reply is received, the flow will not be triggered you can build a fallback reminder using delay + conditional logic to follow up if needed can templates be sent automatically through a flow? yes, whatsapp templates can be sent using the “send template” action inside any automation or flow can i use the same trigger for multiple templates? yes, but you’ll need to configure the trigger conditions carefully, such as using tags or naming conventions, to manage branching logic within the flow is it possible to track how many users responded to a specific template? yes, you can use tags, logs, or sanoflow’s reporting modules to track response metrics do flows triggered by template replies work outside the 24 hour session window? yes, template replies can reinitiate a conversation even after the 24 hour window, and the flow will still be triggered accordingly can i restrict flows triggered by template replies to specific users? yes, you can add conditions within the flow (e g , based on tags, custom fields, or channels) to restrict execution are these triggers supported on all whatsapp numbers i connect? yes, as long as the number is verified and templates are approved on that specific number, the trigger will work how can i test if my flow is working correctly with a template reply? you can send the template to your personal whatsapp number and reply to it make sure the correct trigger and conditions are met in the flow builder can a user receive multiple templates in the same flow? yes, multiple “send template” actions can be chained within a flow to send different messages based on interaction or timing