Mediware

9min
he Mediware integration allows healthcare organizations to synchronize their hospital management software (HMS) with Sanoflow, enabling seamless management of appointments, specialists, and patient data. With this integration, users can enhance workflow automation and improve patient engagement.
Getting Here
Log in to your Sanoflow account.
From the left-hand menu, go to Settings > Integrations.
Select the Add Channel tab under the HMS section.
Steps to Integrate Mediware with Sanoflow
If an HMS integration is already active, you will not see the add button for Mediware.
1. Access Integration Settings 
Navigate to the Settings menu in Sanoflow.
Select Integrations from the sidebar.
Locate Mediware under the HMS category.
2. Add Mediware Integration 
If no HMS integration is active, click the Add button next to Mediware.
Fill in the required details in the Add HMS: Mediware form:
Channel Name: Assign a unique name for the integration.
User Name: Enter your Mediware username.
Authorization ID: Provide the unique authorization ID from Mediware.
Click Save to establish the connection.
3. Manage Mediware Configuration 
Once integrated, the Mediware channel will appear in the Connected Channels tab.
To edit the integration:
Select Manage next to Mediware.
Update the Channel Name, User Name, or Authorization ID if necessary.
Click Update to save changes.
4. Fetch Data from Mediware 
Under the Fetch Data tab in the Manage section:
Use Fetch & Add Locations to import hospital locations into Sanoflow.
Use Fetch & Add Specialists to bulk-add specialists to your account.
Follow the sequence of fetching locations before adding specialists to ensure accurate data alignment.
Best Practices for Using Mediware Integration
Data Accuracy: Verify the entered Authorization ID and User Name to avoid connection errors.
Single HMS Integration: Remember that only one HMS integration can be active at a time. Deactivate existing integrations if switching to Mediware.
Periodic Updates: Regularly fetch updated specialist and location data to ensure accurate records in Sanoflow.
Data Security: Safeguard credentials like Authorization ID and User Name to prevent unauthorized access.
Common Issues and Troubleshooting
1. Unable to Add Mediware Integration 
Cause: An existing HMS integration is active.
Solution: Deactivate the current integration and refresh the page to enable the Add button for Mediware.
2. Authentication Failure 
Cause: Incorrect Authorization ID or User Name.
Solution: Double-check the entered credentials and re-save the configuration.
3. Fetch Operations Failing 
Cause: Mediware server issues or incomplete integration setup.
Solution: Verify the Mediware connection and retry fetching data after a few minutes.
4. Duplicate Records 
Cause: Re-fetching previously added locations or specialists.
Solution: Sanoflow automatically prevents duplicate entries during fetch operations. No action is required.
FAQs
Can I integrate Mediware if another HMS integration is active?
No, you must deactivate the current HMS integration to add Mediware.
What details are required to integrate Mediware?
You need the Channel Name, User Name, and Authorization ID.
How do I fetch specialists from Mediware?
Use the Fetch & Add Specialists button in the Manage section after integrating Mediware.
What happens if I fetch the same data multiple times?
Sanoflow prevents duplicate entries, so re-fetching won't create duplicate records.
Can I edit the Authorization ID after integration?
Yes, you can update the Authorization ID in the Manage section.
How often should I fetch data from Mediware?
Fetch data periodically to ensure accurate and up-to-date records.
Why can’t I see the add button for Mediware?
The add button is hidden if an HMS integration is already active.
Is my data secure during Mediware integration?
Yes, Sanoflow ensures secure handling of all credentials and data.
Can I switch to Mediware from another HMS integration?
Yes, deactivate the current integration before adding Mediware.
What should I do if the integration fails?
Re-check the entered credentials, verify Mediware server status, and contact support if issues persist.
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